Okay... I am having a problem with Upromise and my account.
Back in November, I purchased Aquafina to get the ecoupon contribution. The ecoupon posted as pending to my account on November 14th, but for the wrong amount. Upromise posted it as $349.00, instead of the $3.49 that I was suppossed to receive.
In December, they were made aware of the mistake, and posted an offset of incorrect contribution to my account for -349.00, and also posted the correct ecoupon amount for $3.49 to be added to my account. Proplem solved, everything was to turn out the way it should.
All of these have been pending, until today. Today (January 30th), Upromise took money out of my account balance that had been funded from other companies, that have funded their contributions, to offset the $349.00 mistake that was made. However, the original $349.00 that was pending has never been paid. So, now I have a negative balance in my Upromise account summary for contributions that have been FUNDED due to this withdrawal that Upromise to my account!
I do not believe that this is fair, nor is it ethically right for Upromise to fund a withdrawal OUT of my account for a mistaken contribution that has not yet been FUNDED in the first place!
I mean, everywhere you look, Upromise tells us that they post contributions as pending when they are made aware of the purchase, and then they have to wait to actually fund the amount until whenever they receive the money from the contributing company. So, by this standard, Pepsi has not yet paid the $349.00 yet, so why is UPromise taking $349.00 OUT of my funded account that I have earned from OTHER companies? I mean just what are they doing with my $349.00?
More or less they have stolen or borrowed money from MY funded balance ( a balance which does not include the $349.00 mistake in the first place), and now I have to wait until Pepsi sends them the $349.00 and UPromise deposits it into MY account to get the money I have rightfully earned from other copmpanies that have already funded their contributions (and it could take Pepsi up to 120 days to fund that contribution, that is if they even do, because I am sure they are just as aware of the mistake, and know that they don't owe on a $349.00 coupon for a $3.49 package of bottled water!)!
So, my question is: can Upromise or ANYBODY explain to me how Upromise can withdraw funds from my account (for THEIR mistake) before the funds have even been added to my account???
Below is exactly what is listed in my account under Contributing Companies, and for Pepsi so that people can better understand what is happening to me here... as you will see, it clearly looks like they have simply STOLE the money from my account (more or less they took money from my funded account balance as if I owe them $349.00, but I was NEVER paid that $349.00; so why are they taking it out?), and then expect me to wait for Pepsi to send them the $349.00. I mean shouldn't Upromise have waited until the funds were posted as FUNDED before funding thier withdrawal for THEIR mistake???
And how is it fair to take money from me (actually it would be from MY CHILDREN, since this program I participate in is to save money for college for my children) that I have earned from OTHER companies that have posted as funded and then expect me to wait until Pepsi decides to send them a check, and then I'll get my money back that was rightfully mine to begin with??? I mean that money I earned, it was funded in my account, and because they made a mistake, now it is GONE, and I have a NEGATIVE balance now of -167.00. Money I got from other companies, NOT from the Pepsi contribution that was a mistake!!! How can they even consider doing something like this?
It is by no means anything less than fraudulantly borrowing money! More-or-less that is what is going on, they are "borrowing" $349.00 from my funded account balance (to do whatever they want to do with it, I guess, or maybe they are in some sort of dire straits and need money for some reason that they found it neccessary to borrow the money from my account before it was even posted into my account), and then will wait until Pepsi sends them a check to put the money back into my account. In the meanwhile, my children will lose interest, because I will not be able to make the quarterly withdrawal from my Upromise account like I normally do to put into their college savings accounts, but yet Upromise, who has my $349.00 (Upromise has it mind you, not Pepsi, because Pepsi never paid the $349.00 yet to need to have the $349.00 returned to them) can do whatever they want with MY money that they took out of my account (without the money even being added to my account first) simply because they can (not because it was owed to them; I would actually need to get the money first to owe it back, so it is NOT owed, but yet Upromise felt they were owed $349.00 for their own mistake of MY money that I earned from other companies, and I can wait for Pepsi to pay up (not them! No, why would they wait when they can do WHATEVER they want to all of these accounts with all of this money!)
Something is just not right here, and would ask that Upromise look into this... I do not see how they can take $349.00 from me like it was owed to them, when I was never paid the $349.00 to begin with! If the money had posted to my account, I could see issuing a withdrawal for the mistaken contribution, BUT that is not the case. Upromise took money from me by funding a withdrawal to offset an incorrect contribution, but I was never PAID this money that was the mistake!
That's shady, REAL shady of the Upromise company to try to pass this off as ethical and proper operating procedure. To take money from account holders that they haven't even been paid yet, for a mistake that wasn't theirs! To approve/fund a withdrawal from an account owner for a contribution that hasn't even been paid to them yet??? What kind of company is this? One that steals from the account holders, and then asks them to just wait 120 days for some other company to make it right?
WHY DID UPROMISE TAKE $349.00 OUT OF MY ACCOUNT THAT WASN'T OWED! That is what I want to know??? I was never paid the money (ie: it wasn't funded into my account), so how can they withdraw it (ie: approve a withdrawal from my funded balance)? How can they fund a withdrawal for an offset of an incorrect contribution that wasn't ever funded to begin with? How can that even be considered proper or moral? Somebody from Upromise, or ANYBODY, please help explain this to me....
here is what my account said today for under Pepsi... see how the 349.00 withdrawal has been funded, but the $349.00 contribution that was the original mistake is still pending (meaning I haven't received any funds for this "mistake" yet, but yet, Upromise took money out of my account like it was owed to them! APPROVED A FUNDED WITHDRAWAL of a contribution that was NEVER FUNDED to begin with!
Recent Transactions 
Posted
Activity
Date Date Description
12/31/08 11/02/08 Offset of incorrect contribution on 02-NOV-08 $ -6.98 $-349.00
12/31/08 11/02/08 Card #: XXXXXX $ 6.98 $3.49
11/14/08 11/02/08 Card #: XXXXXX
10/21/08 10/01/08 Card #: XXXXXX
