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wbylead
Posts: 53
Registered: 07-21-2009
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Paid after Pending

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10-06-2009 10:09 AM

I've done my homework and know all the contribution timelines for all the different types of merchants.  I've created a spreadsheet to track everything I've earned with the dates figured to let me know when things should be paid. Now I what to know if once something shows as pending and it's reaching the top mark for the contribution window if I need to do anything with UPromise to ensure the payment actually gets posted.

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luntaos
Posts: 124
Registered: 09-05-2009
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Re: Paid after Pending

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10-07-2009 07:21 PM

oh smart, is it in Excel?  Can u share it with me?

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wbylead
Posts: 53
Registered: 07-21-2009
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Re: Paid after Pending

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10-07-2009 09:40 PM

Yes, excel 2007. I can delete my info and mail it to you.

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luntaos
Posts: 124
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Re: Paid after Pending

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10-08-2009 07:47 PM

thank you, got pm

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Jeff
Posts: 375
Registered: 10-30-2008
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Re: Paid after Pending

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10-29-2009 01:50 PM

I sent this directly to wbylead as a private message.  But wanted to post it to you all as well:

 

I checked with customer care and the answer to your question is our contribution timelines are approximate.  So in some cases college savings may take longer than listed to go from pending to funded, depending on when the partner makes the transfer.  But your best bet is to contact customer care if you have questions about any particular contributions.  You can fill out the online form, or better yet, you may want to give them a call.  Here's where the contact information is listed:

 

http://www.upromise.com/member/help/contactUs.do

 

Thanks,

Jeff

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