Current Poll
Member Spotlight
Avatar

itsjustpk Member since 2003

From: WI

Saving for: granddaughter, age 19


Featured Comment:

The extra 10% for dining and participating grocery items is usually posted a few weeks after...more

Shopping online

Reply
Regular Contributor
twinboys2002
Posts: 66
Registered: 10-30-2008
0

Not getting credit when using Upromise codes?

09-22-2009 03:38 PM

Back in May/June, I made purchases from Target.com and from Hanes.com.  I used coupon codes or sale promotions from the Upromise website, and then more recently I had a purchase from USAFlorist.com for flowers for my grandfather's funeral...

 

I didn't get my contributions, so I filled out the online form 2-3 months later as told to do... my answer to these missing contributions was that since I received a discount, then I wasn't eligible for Upromise contributions too.  BUT I DID USE COUPONS ADVERTISED ON TH UPROMISE WEBSITE, so I don't understand how that disqualifies me???

 

Target was offering buy 2 pair of flip flops get one free on Upromise, no coupon code neccessary... Target automatically figured the discount at checkout, but yet that disqualifies my purchases?

 

Hanes.com was offering $5 off for every $25 spent on Upromise; I used the coupon code from the Upromise website, and that disqualifies me?

 

USAFlorist.com was offering $5 off any flower purchase on Upromise and that disqualifies me?

 

I don't get it???  And I am quite frustrated and about to give up on Upromise altogether... there are too many websites out there that offer cash back savings for shopping online to bother with being told that we can use the coupons on the Upromise website, but then when you do, you're told that using the coupon disqualifies you from recieving contributions.

 

And than, on top of all of that, we switched to DirecTV to get the Upromise savings of $50... used the number that Upromise provides to get us signed up, but today I got an email after registering our account number that we didn't sign up at XXXX website or XXXX phone number... BUT WE DID!!!  What in the worlkd is going on here???  Why is UPromise not honoring the contributions that they have posted on the website that this is a coupon you can use, or if you go through this process, you can get X amount in savings, but then they tell you that you DON'T because you didn't do something that you DID indeed do???

Message 1 of 2 (243 Views)
 
Reply
Upromise
Upromise
Jeff
Posts: 314
Registered: 10-30-2008
0

Re: Not getting credit when using Upromise codes?

09-24-2009 09:24 AM

Twinboys2002, I'm sorry to hear about these frustrating experiences.  Unfortunately, with all the transactions that are processed, mistakes are sometimes made.  But we abolutely want to see you succeed with the program as much as possible.  Customer Care is looking into the DirecTV issue and we'll be in touch with you about that shortly.  And adjustments are currently being made to your account for the Target.com, Hanes.com and USAFlorist.com purchases.  You'll see the college savings in your account related to those transactions no later than Tuesday.

Thank you for pointing this out.  And again, we apologize for the frustration this has caused.

Thanks,
Jeff

Message 2 of 2 (211 Views)
 
Reply

Upromise is not responsible for the accuracy, completeness or usefulness of any postings. Participation in the Upromise Community is subject to the terms and conditions of the Upromise Community Rules.

If you use unauthorized promotion codes or link directly to partner web sites from the Community to make purchases, you will forfeit Upromise contributions. Always start your online shopping at upromise.com/shop.

Important Note: Any links to partner websites used in the Upromise Community blogs are provided for your convenience only. Remember to always start your online shopping at www.upromise.com in order to earn your Upromise rewards.

Upromise Community blogs do not represent official Upromise communications. The views and opinions of authors expressed herein do not necessarily state or reflect those of Upromise and any references herein to any specific products or services, or otherwise, do not necessarily constitute or imply its endorsement or recommendations by Upromise and should be used in accordance with the Upromise Community Rules.

Any links to external websites are provided for informational purposes only; they do not constitute an endorsement or an approval by Upromise of any of the products, services or opinions of the corporation or organization or individual. Upromise bears no responsibility for the accuracy, legality or content of the blogs, external sites or subsequent links.

*The $100 more a year savings figure is based on Upromise internal reporting data for 2007 and 2008 comparing the average Upromise savings for members who joined Upromise prior to such year and used the Upromise credit card at least once during the year with the averagae Upromise savings for members who joined Upromise prior to such year and have not opened a Upromise credit card account.