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caliope65
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caliope65
Posts: 4
Registered: 07-25-2009
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Contribution inquiry

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11-01-2009 01:05 PM

I have no posting from a store I used through Upromise. When I try to file through the contribution inquiry page it tells me that the page is not working and to try again. I have been trying for weeks. Anyone have suggestions? Thanks!

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mrsbandme
Posts: 67
Registered: 07-21-2009
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Re: Contribution inquiry

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11-01-2009 11:34 PM

Hi caliope65, welcome to the club! There are many of us complaining about the very same problem throughout these message boards. According to (Admin)Jeff, Upromise is finally working on this problem, but it could be some time before they get it fixed. In the meantime, you can contact Upromise using this link that Jeff posted on another thread: http://www.upromise.com/member/help/contactUs.do .

 

If you would like to read the posts on the other thread, you can find them here:  http://community.upromise.com/t5/Grocery-drug-stores/Ecoupon-Contribution-Inquiry-Form-Problems/m-p/... .

 

When I contacted Upromise, they offered to accept the missing contribution inquiry via email, so it's worth getting in touch with them. Good luck to you! :smileyhappy:

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caliope65
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caliope65
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Registered: 07-25-2009
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Re: Contribution inquiry

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11-03-2009 08:32 AM

Thank you for your response! I will go that route and see what happens.

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Jeff
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Registered: 10-30-2008
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Re: Contribution inquiry

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11-05-2009 07:52 AM

caliope65, is this regarding an eCoupon contribution?  If so, the form is scheduled to be fixed on or around 11/12. But if your question is about another type of purchase (not from an eCoupon) then I'd like to have customer care work with you to better understand the problem.

 

Please let me know.

 

Thanks,

Jeff

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caliope65
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caliope65
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Re: Contribution inquiry

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11-06-2009 02:39 PM

Yes, this was an online contribution. I will check the form again at the later date you suggest. Thank you for addressing this problem.

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caliope65
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caliope65
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Re: Contribution inquiry

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11-16-2009 07:58 PM

Tried the contibutribution inquiry form again and still not working.

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DispDave
Posts: 141
Registered: 10-30-2008
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Re: Contribution inquiry

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12-25-2009 07:58 PM

Christmas night and it is not working

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Upromise Community bloggers are employees of Upromise and are compensated by Upromise for their blog posts. Upromise blogs that reference a Upromise partner(s) are reviewed and approved by the applicable partner(s).

Important Note: Any links to partner websites used in the Upromise Community blogs are provided for your convenience only. If you use unauthorized promotion codes or link directly to partner web sites from the Community to make purchases, you will forfeit Upromise contributions. Remember to always start your online shopping at www.upromise.com in order to earn your Upromise rewards.

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