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mrsbandme
Posts: 67
Registered: 07-21-2009
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What's Up With McDonald's?

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10-07-2009 11:08 PM - last edited on 10-23-2009 02:05 AM

I bought 2 new Arch cards & reloaded another one during the September Bonus month, but only 2 of the 3 cards have posted contributions. What's up with that? All 3 cards are registered & validated in my Upromise profile, so I know that's not the problem. The dates of the loads/reload are all listed there, as well.

 

It's still too early to file an inquiry (assuming the correct waiting period is 60 days), so my questions are:

 

1. Is there still a chance that that third contribution will show up before it becomes necessary to file a missing contribution inquiry? (It just seems odd that only 2 of the 3 have posted so far.)

 

2. Has anyone else had this happen & how did it turn out?

 

 

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DedicatedDad
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DedicatedDad
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Re: What's Up With McDonald's?

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10-20-2009 10:23 AM

Hi. I work at Upromise and mange the McDonald's program. It is very strange that you saw 2 of the 3 contributions post if you had valid transactions on all 3 cards. You do need to wait for the correct time period and then submit a contribution inquiry. In the mean time, I will look into this and see if there are any behind-the-scenes problems going on. I also haven't heard of this happening to anyone else but will keep my eyes and ears open. Thanks for being a dedicated Upromise member and McDonald's shopper.

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mrsbandme
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Re: What's Up With McDonald's?

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10-20-2009 01:48 PM

Hi DedicatedDad, thanks for your reply. I thought it was strange, too, since McDonald's has always been one of the most reliable & quickest-to-post merchants in my previous experiences with them. I really appreciate your looking into this for me & look forward to any info you can provide. Hopefully, my contribution just took the "scenic route," & will show up before I have to fill out the dreaded inquiry form, lol.

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mrsbandme
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Re: What's Up With McDonald's?

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11-18-2009 05:11 AM

Just an update on my previous post: My contribution still hasn't shown up, so I just submitted a missing contribution inquiry form. Thankfully, the form went right through, so now I have to wait for them to track down the contribution.

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DedicatedDad
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DedicatedDad
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Re: What's Up With McDonald's?

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11-18-2009 09:03 AM

Sorry you had to deal with that but it does sometimes happen. We looked into any issues with McDonald's and couldn't find any. Keep your eyes open during December for another big promotion...

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luntaos
Posts: 124
Registered: 09-05-2009
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Re: What's Up With McDonald's?

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11-24-2009 08:55 AM

Speed up that promotion, I am interested in trying out the Archcard.
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mrsbandme
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Re: What's Up With McDonald's?

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12-12-2009 05:22 PM

New update: I'm STILL waiting for that missing contribution. I just resubmitted my missing contribution inquiry because it was rejected the first time around for being too early. So after 3 full months since I purchased this Arch card, I'm still waiting to receive the contribution. Very disappointing!

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mrsbandme
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Re: What's Up With McDonald's?

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12-18-2009 12:03 AM

Finally some good news to report: My missing contribution just showed up in my account today. Since the 60 business days were up when I resubmitted my inquiry, it was handled & resolved within a few days. :smileyhappy:

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Jeff
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Registered: 10-30-2008
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Re: What's Up With McDonald's?

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12-21-2009 09:51 AM

Hey mrsbandme, I spoke with customer care and I meant to touch base with you on Friday to let you know it was on the way.  I'm sorry this was such a hassle.

 

Thanks,

Jeff

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sherry4508
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sherry4508
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Re: What's Up With McDonald's?

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03-08-2010 11:22 PM

I bought 2 new Arch cards last December and registered and validated with 30 days as required. But almost 3 months passed, still do not see any contributions. What's up with McDonald's? 

 

Both cards are registered & validated in my Upromise profile, so I know that's not the problem. The validated dates (12/14/09) are all listed there, as well.

 

What should I do? Any advise? Thanks.

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